FAQ’s and T&C's - Surf & Sun
Frequently Asked Questions
Where are the surf lessons?
We offer learn to surf lessons regularly at Middleton and Moana. We also offer surf lessons Goolwa, Yorke Peninsula, Mt Gambier and Robe on demand.
What do I bring?
Day trips - swimmers, towel and warm clothes, camera and day pack.
Surf Lessons - swimmers and a towel - we provide the rest
Why should I choose Surf & Sun?
We love adventure, we are award winning, eco accredited and we are the leading surf school in South Australia. We have excellent equipment, we have excellent staff and we care about our customers. We also have a 98% success rate for people standing up in the first lesson!
How do I pay?
Middleton customers can either pay in our shop, 44 Victor Harbor Goolwa Rd, Middleton SA 5213 with eftpos, credit card or cash - via EFT and all other payments can either be made over the phone or in person with credit card or cash. If you book online you can also pay via paypal.
Terms and Conditions (T&C's)
Cancellation Policy
48 hours to 60 days - 25% of fare
24 hours to 48 hours - 50% of fare
Within 24 hours - 100%
Itineraries
Itineraries are correct at the time of publishing and may differ slightly to those featured in the brochure. Our guides are encouraged to occassionally alter itineraries to best suit the group or weather conditions and itineraries may change in unforeseen circumstances.
Optional Extras
All optional activities listed are generally paid to the individual operator and availability is not guaranteed.
Prices
Prices are valid from April 1st 2024 to 31st March 2025. Prices may be subject to change in unforeseen circumstances. Prices are in Australian dollars ($AU). We love our staff and want to ensure they are paid properly, so public holidays will incur a 10% price increase to help cover this.
Payment Policy
Payment is required to confirm a booking. In some circumstances a deposit of 25% may be paid with the balance due 30 days prior to departure.
Minimum Numbers
Surf & Sun require minimum numbers to be met and tour departures may be modified or cancelled if minimum numbers are not met. Surf & Sun will offer full refunds should we cancel a tour or will arrange an alternative tour if required.
Other Terms and Conditions
Surf & Sun reserves the right to charge a fuel levy if a large increase in crude oil prices affects local fuel prices. Travel Insurance is NOT included but is recommended. Participation in all aspects of tours is expected except for driving. Some activities are weather dependent.
Gift Vouchers
Gift vouchers have a 3 year validity for all vouchers purchased after January 1st 2019. All vouchers purchased prior to this have a 12 month validity.
Privacy Policy
Surf & Sun may use your email to send you newsletters, specials or to invite you to join our social media pages. You will have the choice of opting out if this activity with a noreply email at the bottom of our emails sent to you. Any other questions please feel free to contact [email protected].
Refunds and Returns
Vouchers are not redeemable for cash. Cancelled activities by the customer are subject to cancellation fees. Cancelled activities by the customer may be exchanged for alternative dates / activities to the same value. If Surf & Sun cancels an activity or tour a full refund will be issued.
Agent
Adventures Beyond the Boardroom Pty Ltd is the agent for Surf & Sun Pty Ltd and associated trading names i.e. Beyond the Classroom SA and trusts and on your statement it may appear as Adventures Beyond Group Pty Ltd
Other Operators
Surf & Sun packages other operators as well as operates some tours independently. Surf & Sun is not responsible for other operators and these operators may have their own terms and conditions. Please see their own websites for more information.
Hiring Terms and Conditions
I agree to hire the Surf & Sun equipment, with the knowledge that charges and hire periods are subject to the following conditions:
- I am aware that this equipment must be cared for and stored in a safe place when not in use
- I shall be responsible for the return of goods and equipment and shall pay for all equipment lost and / or damaged
- I shall return the equipment by the agreed time. I understand that if the hiring period is exceeded, hourly rates will be charged accordingly
Waiver of Liability
Any activity has some inherent risk/s, which may result in personal injury or damage/injury to other parties +/- their property. I agree to assume responsibility for my actions, should they result in any injury or damage to others or myself and I will hold Surf & Sun Pty Ltd, Adventures Beyond Pty Ltd and Adventure Beyond Group Pty Ltd free of any and all liability associated with such risks from the rental of this equipment.
